Shipping Policy
- Which carrier will my products be shipped with?
Though packages are generally shipped via EMS, delivery may be contracted out to UPS or other couriers.
Customers may not select their preferred courier, except when shipping via SAL.
- How much is shipping cost?
For most orders, shipping will be charged at 2000 JPY, 18 USD, or 16 EUR per order regardless of the destination. For orders of 1 Nendoroid,figma, or similarly sized product, 1500 JPY, 13 USD, or 12 EUR "SAL" shipment will be available to certain areas. SAL will appear as a shipping option during checkout for applicable orders.
In principle, for every order there will be one package shipped. However, if the items in your order have multiple release dates, items may be shipped separately. In this case, shipping fees will only be charged for the first shipment, and Goodsmile Online Shop will cover all additional shipping costs.
- Can I specify a day for delivery?
Unfortunately not at present.
- How can I change my delivery address?
Please log into "My Account" and add the new address to your address book, then contact customer support with the following form.
Please note that adding the address to your address book alone will not affect your order information.
- When will my order reach me? Have my items been sent yet?
Shipment will depend on which item you ordered. Check the product details of the item(s) you ordered for the estimated shipment date. Please note that production problems may arise and postpone this date. The actual date of delivery will also depend on the country the items are being sent to.
Once your order has been shipped, you will receive an automated confirmation email containing your tracking number.
- Can multiple orders be combined?
Multiple orders can not be combined.
Please also note that orders are separated by shop, and that orders/products from "Goodsmile Online Shop" and "Wonderful Hobby Life for You!!" cannot be combined.
- Can you ship with a different courier?
For basic international shipping, customers are unable to select delivery courier at this time. We apologize for any inconvenience caused.